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Frequently Asked Questions (FAQ)

What is a VA Virtual Assistant and how can working with one benefit my business?

Virtual Assistants (VAs) are independent contractors who provide services to multiple clients. VAs work remotely from their home office saving their clients from the costs of hiring an employee and work only as needed instead of full-time like an in-office employee.  There are no overhead costs, paid benefits, taxes, training, or downtime.  Many VAs are highly skilled in certain niches and provide valuable services to their clients. 

Why would I need a biller my EMR system does it all?

A lot of EMR and Billing systems claim they can do it all for you. This is true up to a point. They work great until you must manually post payments or are suddenly getting claims back that are being denied for reasons unknown to you. You are already working a full schedule seeing patients. Let me do the hard part for you to make sure you are getting all the payments that you deserve.

Where do my payments from the insurance companies go?

Payments are always sent directly to your practice, or bank account. All I need is a copy of the EOB to properly credit your account.

What services do you offer?

Do you send patient statements?


Are you HIPPA certified?

Yes, I am HIPPA certified and follow all HIPPA guidelines.

When do I receive an invoice for your work?

Invoices are sent out the first week of the month. Any work that was completed the previous month will be reflected on that invoice.

What forms of payment do you accept?

I accept Zelle, Swipe Simple, and Direct ACH transfers. If you wish to use another form of payment, we can certainly discuss other options.

How do I get sensitive information to you safely?

I will send you a link to securely send any sensitive or patient information. It is HIPPA compliant and safe.

How do I get started?

Schedule a 15-minute discovery call today to see how I can help you blossom and grow your business.


Email me any questions you have! natasha@prairieflowerbilling.com